To Our Clients and Friends,

These are certainly unprecedented times. Major sports leagues have canceled or postponed their seasons.  Most large public gatherings are canceled. Schools are closing. Events are occurring that none of us have ever witnessed in our lifetimes.

The health of our team and our clients is very important to us. We have decided to cancel our annual Symposium that was originally scheduled for mid-May in Omaha. We are implementing policies to limit travel for our team members and putting in place work from home policies.

The situation is fluid and we don’t know how long this will last nor how deep the impact will be. However, we continue to believe in our clients’ unique focus on their local communities and we also believe that these very institutions will play a critical role in getting the country going again once crisis mode has passed.

In general, in times of crisis more communication is better than less. We think in this unique time that there may be an opportunity to communicate messages to your prospective customers/members that is unique to your community focus. You are all in…right here…in this local community. You have technology solutions that allow customers to transact electronically so they can keep their families safe.

We also want to help during these trying times. We are creating new content to help our clients train in a changing environment. We plan to begin webinars next week on the topic of Being Proactive in Times of Uncertainty. This will cover topics such as best practices in usage of online channels, more robust use of telephone banking in a time when lobbies might be closed and onboarding strategies through the drive through.

We plan to issue regular updates to our clients via our web and social media sites. This is a fluid situation. Let’s all stay positive, try to stay healthy and we will get through this together.

Sincerely, Your Partners at Haberfeld

WHO WE ARE

We are more than 70 financial industry professionals helping hundreds of clients nationwide to connect with the people they want to reach in ever evolving ways. Together we’ve built core relationships in the millions. But it isn’t the numbers that matter; it’s the connections.


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