All In

To paraphrase the old saying, all courses of action are risky, so fortune favors those who calculate risk and act decisively. The same goes for poker players who know when to go all in, and for community financial institutions that want to win and attract all the customers they can. By Stephanie Kubert Over the last several years, “all in” … Read More

The importance of self awareness

By Matt Swanson “If reality TV has taught us anything, it’s that you can’t keep people with no shame down.” Liz Lemon, 30 Rock Self-awareness has been broadly defined as, “knowledge and awareness of one’s own personality or character”. Self-awareness of the areas in our personality or character that need to be adjusted or fine-tuned is what I’m concerned about. … Read More

New Year, new look for your organization?

A new year is perfect for starting anew, which is why we choose this time to create resolutions. It’s also a good time to think about the health of our organizations and how we can make them better, too.

Want better employees? Be a good boss.

People don’t need to be micro-managed. They need to be empowered, entrusted and allowed to make mistakes. If you can afford that, in the long run you’ll get far more from your employees.

Who is the face of your financial institution?

First impressions matter, of course, but they mean so much more in business. Do you know who is making that impression at your FI, and who customers — and prospects — are identifying with your brand?