The Three Pillars of Success for Community Banks

On Sept. 17, Haberfeld CEO David Furnace sat down with Lou Carlozo, editor-in-chief at BAI Banking Strategies, to discuss planning, marketing and talent management – or, The Three Pillars of Success for Community Banks. This interview was printed as a Q&A. For this summary we’ve paraphrased Mr. Furnace’s responses. You can find the full transcript below, and the full podcast … Read More

Staying Ahead of the Curve in a Rising Rate Environment

Rising-Rate Environment for Financial Institutions

Today’s rising interest-rate environment is a popular topic of conversation at corporate conference tables — as well as family kitchen tables – across America. Investors, financial advisors, stock brokers, securities traders, bond portfolio managers, and consumers alike have a stake in understanding the implications of the higher interest rates we’ve seen in the last three years—and in anticipating future rate … Read More

Pop the Hood: A Customer Service Checklist

Mechanic repairing the car in the garage Vector illustration in flat style

By Bill Etmund Your car seems to be running just fine. No menacing dashboard lights are blinking at you. But since you’re a wise car owner, you occasionally drive your vehicle in for a maintenance checkup. You have the brakes checked, the cooling system examined, etc. You depend on your car, and you know that the consequences of neglect can … Read More