The Mortician’s Guide to Retail Banking

The Mortician’s Guide to Retail Banking By Dr. Sean Payant Community bankers face many challenges; intense deposit and credit competition, changing demographics, complicated technology and regulatory obligations, to name just a few. One of the most daunting...

Winning People Over

Winning People Over By Scott Friesen What is it like to become a new customer or member at a financial institution? One of the key elements of our Haberfeld Customer Acquisition and Growth™ strategy is to measure just that through our mystery shopper program. In this...

A Place Everyone Wants To Be

A Place Everyone Wants To Be By Dann Nelson There is a place where everyone is concerned more about the well-being of those they serve and work with than they are concerned about themselves. In that place, each person knows others have their best interest in mind....

A Former Teller Tells All

A Former Teller Tells All By Stephanie Kubert As a part of the Haberfeld consulting team, who began my financial services career as a teller, I love seeing so many tellers transform professionally once our program has successfully become part of their culture. “Back...