Want better employees? Be a good boss.

People don’t need to be micro-managed. They need to be empowered, entrusted and allowed to make mistakes. If you can afford that, in the long run you’ll get far more from your employees.

Who is the face of your financial institution?

First impressions matter, of course, but they mean so much more in business. Do you know who is making that impression at your FI, and who customers — and prospects — are identifying with your brand?