Haberfeld is well known for our professional, comprehensive, and detailed mystery shops. These shops evaluate the experience of a prospective customer from walking through the branch door to opening a new account. Since measurement leads to improvement, a mystery shop of each branch is provided shortly after kickoff training, and then annually for all clients. Elements of the shop include:

• Customer service behaviors
• Checking account sales process
• New account opening process
• Cross-selling of other bank products and services
• In-branch merchandising and marketing