3 Habits of Highly Engaged Teams

3 Habits of Highly Engaged Teams

By Dann Nelson, Vice President of Consulting Services The primary focus of leaders is to create an environment where everyone wants to be. Employees should enjoy coming to work and customers should enjoy visiting our offices and branches. These environments can be...

A place everyone wants to be

A place everyone wants to be

By Dann Nelson There is a place where everyone is concerned more about the well-being of those they serve and work with than they are concerned about themselves. In that place, each person knows others have their best interest in mind. When that happens, an emotional...

All In

All In

To paraphrase the old saying, all courses of action are risky, so fortune favors those who calculate risk and act decisively. The same goes for poker players who know when to go all in, and for community financial institutions that want to win and attract all the...

If your bank is half full, why not fill it up?

If your bank is half full, why not fill it up?

Big or small, a business has fixed costs. If you're already spending that capital, doesn't it make sense to do what you can to not just look for the right customers, but more customers? By Bryan Easley Recently, I was going over account profitability assumptions with...

A former teller tells all

A former teller tells all

By Stephanie Kubert As a part of the Haberfeld consulting team, who began my financial services career as a teller, I love seeing so many tellers transform professionally once our program has successfully become part of their culture. “Back in the...